Korean Teleco’s New Strategy: Penetrating B2B Market
Wednesday, April 21st, 2010Until now, the Korean telecommunication industry sole client base had been individual customers. They were naturally the target customers, since people were the ones who needed telecom services for their mobile phones, home phones, and office phones. However, the telecommunication service industry had been facing market saturation with its 47.9 million users, which accounted for almost the entire Korean population. Hence, it had been difficult to go beyond the fierce zero-sum battle over the fixed pie amongst the three major telecom players: SKT, KT and LGT.
Nevertheless, the three telecom service moguls overcame recent stagnant growth and have made a breakthrough with the B2B market. They had found a convergence model where they can create value and services by providing software solutions to a carefully selected range of core businesses of such as logistics, finance, education, healthcare, manufacture, transportation and SME (small medium enterprises).
This opened new windows for the telecommunication sector, and also created synergy value between businesses and optimized services for end consumers. Hence, the three telecom services launched their innovative projects; SKT introduced its IPE (Industry Productivity Enhancement), KT with its S.M.ART (Save cost Maximize profit Art), and lastly LGT began its ‘Taltongshin’(beyond telecom) project.
On this issue, I am going to first introduce SK Telecom’s IPE, with KT and LGT on the upcoming issues.

SK Telecom
IPE, Industry Productivity Enhancement was built as SKTelecom’s goal of becoming a ‘Global ICT(Information & Communication technologies) leader’, and also to evade stagnation in the industry. SKT’s qualified TF(task force) has selected upon eight core businesses in logistics, finance, retail, education, healthcare, manufacturing(automobiles), housing construction, and SME(small medium enterprises). I will introduce POSCO and the automobile industry’s MIV as two of SKT’s IPE systems.
To establish a firm IPE in manufacture, SKT has collaborated with POSCO (world’s top producing Korean steelmaker) to construct a “Smart Factory,” which is based on the concept of the smartphone ‘Mobile Office’(operational management service which includes name card, electronic payment, schedule, bulletin, staff check etc) SKT had provided the previous year. Hence within the next 4 years, POSCO is planning to replace all in-house cable phones to wireless phones, and establish a ‘(fixed wireless) broadband convergence network’ using the WCDMA(3G mobile) network. These ‘smart’ fixes are expected to bring positive effects on logistics, equipment, safety, and energy savings to POSCO.
SKT is also establishing an IPE for the automobile industry called MIV (Mobile In Vehicle). MIV is a diagnostic remote control system that provides services such as anti-theft, emergency rescue, AV integration system, meter check, etc , which is also anticipated to enhance productivity.
President of SK Manwon Jeong has stated the four mission statements of accomplishing SKTelcom’s vision of becoming a global leader in ICT, which are procuring a patriotic leadership in technology, developing of new markets, propelling globalization with its synergy effects, and increasing consumer welfare.
And, they are expecting to do so, however, not solely in their captive marekt, but by creating new market space many diverse industries.

